Delivery

With orders placed by 11am Monday to Friday, the order will be shipped (leave our warehouse) on the same day. Orders placed after these times will be shipped on the next working day. Please be aware that although we make every effort to meet our delivery times, during exceptionally busy periods, it may take longer for your order to ship. 

Orders over $300 will receive free shipping, but please note that this does not apply to special offer products, unless the order includes full price products amounting to $300 or above.

Returns (if purchased direct from au.dualit.com)

We hope you will be very happy with your Dualit product but if, for any reason, you are not completely satisfied, you must return it to us within 14 working days. You will have to bear the direct cost of returning the goods. Dualit will only refund you for the cost of the product. To qualify for a refund you must return the item unused and in its original packaging, with your receipt. If you have received damaged goods then you must notify Dualit within 3 working days of receiving the goods. Your statutory rights are unaffected. We recommend that you use a recorded delivery service as proof of posting is not proof of receipt.You are liable for any reduction in value of the products resulting from the handling of the products other than necessary to establish the nature, characteristics and functioning of the products. This means that your refund in the event of withdrawal may be reduced proportionately with the reduced value other than necessary to establish the nature, characteristics and functioning of the products. Refunds can potentially take 10-14 working days to process fully. Please address your parcel to the following address:

PO BOX 601 MASCOT NSW 1460.

Dualit regrets that they cannot accept responsibility for products lost, damaged or delayed in transit. We recommend that you use a recorded delivery service as proof of posting is not proof of receipt.

 

Returns (if purchased from a retailer)

If an appliance fails to operate properly, while in use under normal household conditions and within the warranty period, normal procedure would be to return the appliance (with the receipt) to the store or retailer where purchased. The Contract of Sale is between yourself and the retailer and is it principally the retailer's responsibility to assist in resolving any issue with the product within the warranty period.