Delivery

With orders placed by 11am Monday to Friday, the order will be shipped (leave our warehouse) on the same day. Orders placed after these times will be shipped on the next working day. Please be aware that although we make every effort to meet our delivery times, during exceptionally busy periods, it may take longer for your order to ship. 

Orders over $300 will receive free shipping, but please note that this does not apply to special offer products, unless the order includes full price products amounting to $300 or above.

Returns (if purchased direct from au.dualit.com)

Change-of-mind returns

We do not accept returns or exchanges where you have simply changed your mind, ordered the wrong product, found the product elsewhere for a lower price or decided that you no longer want or need the product.

This does not affect your rights in relation to faulty, unsafe, damaged, incorrectly supplied, misdescribed or otherwise non-compliant products under the Australian Consumer Law.

Faulty, damaged or incorrectly supplied products

Please inspect your order after delivery and contact us as soon as reasonably possible if:

  • the product is faulty, unsafe or damaged;

  • you received the wrong product;

  • the product does not match its description; or

  • there is another problem with your order.

Contact us at info@jrclassictrends.com.au and provide:

  • your name and contact details;

  • your order number or other proof of purchase;

  • the product model and serial number, if applicable;

  • a description of the problem; and

  • photographs or other supporting information, where reasonably available.

We may ask to inspect or assess the product before confirming the appropriate remedy. A receipt is not necessarily the only acceptable form of proof of purchase.

Returning a product

Please contact us before returning a product so that we can provide the appropriate return instructions and return address.

Products should not be returned to us without first contacting us. 

You should package the product appropriately to prevent avoidable damage during return transport.

Dualit regrets that they cannot accept responsibility for products lost, damaged or delayed in transit. We recommend that you use a recorded delivery service as proof of posting is not proof of receipt.

Return costs

If a product can be posted or easily returned, you may be asked to arrange its return and retain evidence of the reasonable postage or transport costs you incurred.

If we confirm that the product fails to meet a consumer guarantee, we will reimburse your reasonable return costs where required by the Australian Consumer Law.

If, after assessment, the product is found not to have a fault or other problem covered by the Australian Consumer Law, you may be responsible for reasonable collection, postage or inspection costs. We will provide a reasonable estimate of those costs before arranging collection or assessment.

Repairs, replacements and refunds

If you've purchased a Classic Toaster, this item if fully repairable, one of its stand-out features! It will be repaired if it is found to be faulty, in or out of warranty.

If a product has a minor problem, we may choose to repair the product free of charge within a reasonable time.

If the product has a major problem, you may be entitled to reject the product and choose between a replacement or refund. 

Your rights and the remedy available will depend on the circumstances and the requirements of the Australian Consumer Law.

Where you are entitled to a refund, it will be issued using the original payment method unless we agree to another method. We will process the refund as soon as reasonably practicable after confirming your entitlement. Your bank or payment provider may require additional time to process the refund.

Sale products and gift cards

Sale or discounted products remain covered by the Australian Consumer Law. If a sale product is faulty, unsafe, incorrectly supplied, misdescribed or otherwise fails to meet a consumer guarantee, you may still be entitled to a remedy.

Gift cards are not refundable or redeemable for cash except where required by law.

Exchanges

We do not offer exchanges for change of mind.

If a product fails to meet a consumer guarantee, a replacement may be available depending on the nature of the problem and your rights under the Australian Consumer Law.

Contact us

For questions about a faulty product, return, warranty claim or refund, contact:

JR Classic Trends Pty Limited trading as Dualit Australia
ABN 43 093 757 923
Email: info@jrclassictrends.com.au
Postal address: PO Box 601, Mascot NSW 1460

Please contact us before sending a product so that we can provide the correct return address and instructions.

PO BOX 601 MASCOT NSW 1460.

 

Returns (if purchased from a retailer)

If an appliance fails to operate properly, while in use under normal household conditions and within the warranty period, normal procedure would be to return the appliance (with the receipt) to the store or retailer where purchased. The Contract of Sale is between yourself and the retailer and is it principally the retailer's responsibility to assist in resolving any issue with the product within the warranty period.